Common Questions and Answers About Your Window Cleaning Service
We have implemented a COVID-19 Preparedness Plan and new protocols to protect you and our employees. Here are some highlights:
Employees will undergo a temperature check and health screening at the beginning of each day. Employees with a fever or presenting COVID-19 symptoms will not be allowed to work.
Employees will wear cloth masks and gloves at all times while in your home.
After leaving a home, employees will disinfect their hands, cars and equipment.
We ask that your household members and our crews maintain at least a 6' distance at all times.
Preparing Your Home
Customers are not required to be home at the time of service. However, access instructions must be pre arranged with office for interior cleaning or removal of screens from the inside.
Remove any décor hanging from windows.
Ensure areas near inside of windows are accessible and clear of breakables.
Move anything that prevents the use of ladders on the outside of home such as furniture, vehicles, garden décor, etc.
Make sure that windows, glass and screens are in good repair prior to cleaning.
What cleaning products do you use?
Water, with soap and washer fluid (in cold weather).
Hard water cleaner may be used as needed.
We require cancellation at least 2 business days before your scheduled cleaning. Short cancels can be difficult to fill and since we pay our teams even if you cancel, you may be charged for the cancellation.
We do not accept payment on the day of service. We will invoice you approximately one day after service. You may pay by check or credit card (phone or online).