Enjoy more time and a clean home

We have implemented a COVID-19 Preparedness Plan and new protocols to protect you and our employees. Here are some highlights:​

• In addition to normal cleaning protocols, we will also disinfect door knobs, switch plates and kitchen counters.
• Employees will undergo a temperature check and health screening at the beginning of each day. Employees with a fever or presenting COVID-19 symptoms will not be allowed to work.
• Employees will wear cloth masks and gloves at all times while in your home.
• After leaving a home, employees will disinfect their hands, cars and equipment.
• We ask that your household members and our crews maintain at least a 6' distance at all times. 

We use safe cleaning products, including:

• ​Bleach for toilets, showers and tubs.
• Glass cleaner for mirrors.
• Wax-free stainless steel cleaner.
• Natural stone cleaner.
• Hot water with an eco-friendly scented all-purpose cleaner for everything else.

We supply all cleaning equipment (vacuums, dusters, buckets, mops, stepstools, etc.) and supplies (cleaners, microfiber rags, etc.).

If you prefer, you may supply any retail cleaning product you wish. Simply let the office know which products of yours we should use, and please leave them out for the crew.

These simple steps will ensure that our staff can be thorough and complete when cleaning your home.

• Make sure your home is accessible by methods discussed with our office.
• Store any items you consider irreplaceable.
• Clear kitchen counters of items other than small appliances (coffee pots, etc.).
• Empty the kitchen sink.
• Clear off bathroom counters so they are ready to be cleaned.
• Pick up clothing, toys and other items from floors.
• Make sure your indoor pets know we’re coming.

Please do not leave a note or tell the team of any special requests. Instead, please call or email the office in advance of your service so we can ensure clear communication and place the notes into your file.

While we do make every effort to provide consistency, we cannot guarantee the same team for each cleaning. Your team may vary due to customer cancellations or changes, route revisions, weather, or team member vacation or illness. We strive for consistency by making sure each team is trained to clean in the same way and has access to detailed notes on your home and preferences.

Our appointment cancellation policy is as follows:

• Short-Notice. Cancellations less than 3 business days before a scheduled cleaning will result in a cancellation fee. These short-notice cancels are difficult to fill and since we pay our teams even if you cancel, you will be charged for the cancellation.
• Repeat Cancels. Recurring house cleaning customers who cancel more than 3 times in a calendar year will be charged a cancellation fee (even if 3 days notice is given) or asked to move to a schedule that better meets their availability.

Details observes 6 holidays per year – New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If your normally scheduled cleaning falls on a holiday, we will reschedule your cleaning on a first-come first-served basis if you wish.

We require a credit card on file before service is provided. Your card will be charged approximately one day after your service to ensure you are satisfied with the work.