We use a truck-mounted steam carpet cleaning system that is hotter and more powerful than portable units. This allows us to clean deeper, destroy harmful bacteria and pests, and remove more water to reduce drying time.
Professional Carpets Cleaners.
Our carpet cleaners have been trained in the “Details Way,” are IICRC certified, insured and bonded. The focus is quality work, not speed.
No other home cleaning service customizes their carpet cleaning to the extent that we do. Before we start, we want to know about every stain or issue that concerns you.
Our pricing is straightforward and fair. We don’t advertise sales and then try to upsell you for such things as “sealants” or "protectants.” There are no hidden charges for water preparation or waste disposal.
Your Satisfaction, Guaranteed!
We show up as scheduled and ensure your complete satisfaction. You’ll be asked to complete a satisfaction survey before you pay.
Common Questions and Answers About Your Carpet Cleaning Service
We have implemented a COVID-19 Preparedness Plan and new protocols to protect you and our employees. Here are some highlights:
Employees will undergo a temperature check and health screening at the beginning of each day. Employees with a fever or presenting COVID-19 symptoms will not be allowed to work.
Employees will wear cloth masks and gloves at all times while in your home.
After leaving a home, employees will disinfect their hands, cars and equipment.
We ask that your household members and our crews maintain at least a 6' distance at all times.
Preparing Your Home
These simple steps will ensure that our staff can be thorough and complete when cleaning your carpet.
Please make sure to pick up clothes, toys and other items from the carpet.
If possible, please make sure carpet is freshly vacuumed.
Please make sure your pets know we are coming and are safely put away. We need to have the front door open during the cleaning and we don’t want pets escaping.
We use natural and eco-friendly cleaning products. We supply all cleaning solutions and equipment.
These exclusions are for the safety of your property and of the cleaning crew:
We do not move heavy furniture without help from another Details employee. If you want heavy furniture moved, please let us know before your service date. Additional charges willapply.
A request that may cause damage to your carpet or home may be performed with completion of a damage waiver form.
When Can I walk on The Carpet?
The carpet will dry in about one day. In the meantime, you can walk on the carpet in your bare feet, in clean white socks or using the booties we provide. During this time, it’s important to keep any source of dirt off your damp carpet as much as possible, including your pets.
Can I Speed Up Driving Time?
Yes, ceiling and other fans will circulate the air and speed the drying process. If the weather permits, you can also open the windows a few inches to let a natural breeze flow through your home. While it’s tempting to crank up the heat to dry things out faster, we don’t recommend this, unless you open some windows slightly. Heat without enough ventilation creates more of a green-house effect, extending the drying time.
When Can I Remove the Drying Blocks or Protective Pads?
When we move furniture to clean underneath, we put those items back in their original place, but we put them up on blocks or protective pads. These blocks/pads should stay in place for three to four days. These protections avoid unnecessary stains. For example, a furniture pad keeps the steel tack on the bottom of a furniture leg from touching damp carpeting and possibly rusting. Please keep floor mats that are normally under desk chairs off the floor for three or four days.
My Carpet Looks Slightly Different Than Normal. What Should I Do?
It’s completely normal for carpet to have a different look after it dries. Simply run a vacuum cleaner over the completely dried carpet to restore its original look and texture.
Cancellations & Rescheduling
We require cancellation at least 3 business days before your scheduled cleaning. Short cancels can be difficult to fill and since we pay our teams even if you cancel, you will be charged for the cancellation.
We require a credit card on file before service is provided. Your card will be charged approximately one day after your service.