The Details "Mission Map"

  1. Provide Excellent Customer Service
    1. Provide clear and frequent communication
    2. Practice common courtesy
    3. Set realistic expectations, then meet or exceed them
    4. Follow through on promises
    5. Respect our customers and their homes
    6. Be reliable, trustworthy, and kind
    7. Continuously seek improvement
    8. Should an issue arise, react promptly and empathetically to resolve issue, then put processes into place to try to avoid that issue in the future
  2. Be the Best Home Service Provider in the Twin Cities
    1. Be a one-stop-shop for reliable home services
    2. Provide high quality work
  3. Be a Great Employer
    1. Hire competent, reliable, trustworthy, friendly employees and respect them
    2. Provide growth opportunities
    3. Pay a living wage much higher than any other cleaning company
    4. Put people before profits
  4. Be a Great Neighbor
    1. Maintain a nice, clean office and vehicle fleet
    2. Respect our neighbors and our customers' neighbors
    3. Be charitable: support local causes
  5. Be a Friend to the Environment
    1. Use environmentally friendly products and equipment where possible
    2. Help our customers be earth friendly